▶ NOT WORKING/GRINDING: If you press the button and you hear the grinder clicking, the numbers on the screen are running, but the coffee is not coming out, try to make it coarser while grinding. Sometimes, if the burrs are too close, the coffee doesn’t have space to come out. You can also try opening the grinder and cleaning it as some coffee might be stuck inside.
If that worked, but after a while the grinder stops working again, contact maintenance.
If you hear the burrs grinding but the coffee is not coming out and you’ve tried making it coarser, open the lid and check that the coffee is not blocking the small grating.
▶ PANEL NOT WORKING: If the panel is not working and the numbers are not showing, contact maintenance specifying this problem.
▶ WHEEL NOT TURNING: If after cleaning the grinder you are not able to screw back the dialling wheel, make sure the thread of the wheel and the thread inside the grinder are both clean. Make sure all the pieces are back together and that the fours springs are in place. You will need to apply some pressure in order to screw the wheel back, but you shouldn’t need to force it. If you keep having issues, contact maintenance as the thread might be damaged.
▶ SCREWS/SPRINGS LOST OR DAMAGED: Contact maintenance specifying what is missing or damaged.
▶ ICONSISTENT: : If your dose is very inconsistent, open the grinder and clean it. Make sure it’s being cleaned regularly [see page 17]. Check the dose and the extraction time of a few shots in a row. If it’s very inconsistent and the grinding process is very slow, check with the Coffee Team/Maintenance when the last time the burrs were changed was.